Delivery policy
What happens after an order is accepted, how progress is tracked and what you need to keep unchanged during delivery.
Updated 4 November 2026
Digital delivery and scope
SoneBoost services are delivered electronically to the supported link or username you submit; no physical goods are shipped. These rules apply to website and API orders, available mass-order tools, scheduled orders and provider auto subscriptions. The selected service description determines the required target and any particular conditions.
Acceptance and processing
The system checks the chosen service, required input, quantity and available balance before accepting an order. Accepted orders may enter a provider queue immediately. An estimated start is not an estimated completion time. A successful payment adds wallet credit only after verification; it does not itself create a service order.
Speed and delays
Start times and delivery speeds are estimates unless a specific service expressly states otherwise. Queues, target restrictions, platform changes, maintenance and provider interruptions may affect delivery. A rate such as “1–3K/day” describes estimated processing speed, not a guaranteed daily subscription quantity. Contact support with the order ID when progress differs from the description.
Keep the target valid
Check the exact service ID, public link or username and quantity. Keep the target accessible, public where required and unchanged while the order is active. Avoid deleting content, renaming the account or placing overlapping orders for the same target and metric. Those actions can interfere with delivery and count verification. Social passwords are never required.
Status, completion and partial delivery
Track progress in Orders or through the documented API. Status updates may lag behind provider activity. A completed status records the service’s completion criteria; it does not promise permanent retention. When final partial delivery is confirmed, the undelivered value is reconciled to the wallet under the Refund Policy. Report an incorrect status instead of assuming public count changes prove an error.
Scheduled orders and future-post services
Scheduled orders launch at the saved instant; your browser may display that instant in your local timezone. Provider subscriptions process eligible posts according to the chosen post limit, per-post quantity, delay and expiry fields where supported. A normal link-and-quantity service does not become a future-post subscription merely because its name contains “auto”.
Refills and stopping delivery
Refills apply only to explicitly covered services and periods; see the selected description and Refund Policy. Stopping an active order or subscription depends on provider confirmation and is not instantaneous. Platform removals and natural changes in public counts may affect retained results. Do not submit duplicate orders while cancellation or refill is under review.
Delivery support
Send the order ID, service, target link, current status and a short explanation through a support ticket. Include relevant evidence without passwords or sensitive payment data. If sign-in is unavailable, use Contact. Support may need to obtain provider confirmation before giving a final outcome; no fixed response or delivery deadline is promised by this policy.
These policies do not remove rights that applicable law does not allow us to exclude.