Refund policy
How cancellations, undelivered orders, refill requests and payment corrections are handled on SoneBoost.
Updated 4 November 2026
Order refunds and wallet credit
A confirmed failed or cancelled order can qualify for a full wallet refund when nothing was delivered, or a proportional refund for the undelivered portion. An order awaiting verification is not necessarily a confirmed failure. Report a missing adjustment with the order ID so support can reconcile it without duplicating a credit.
Cancellation requests
Check the service, link and quantity before confirming. Processing may start immediately; cancellation is possible only where the provider or system can stop the order. A request is not confirmation that delivery has stopped. Do not place a replacement order until the first order’s status is clear.
Completed orders and customer errors
Delivery matching the stated service normally does not qualify for a refund solely because you change your mind. Incorrect links, private or removed targets, username changes and overlapping orders may prevent delivery verification and affect eligibility. Support will review the actual circumstances; mandatory consumer rights still apply.
Refill coverage
A refill is replacement delivery, not a cash refund. Only the coverage explicitly stated for the chosen service applies. Request help within that period and keep the target public and unchanged. Services without refill coverage do not acquire a permanent retention guarantee because they appear in our catalogue.
Scheduled orders and auto subscriptions
Scheduled orders are charged when booked; available cancellation depends on their current state. Provider auto subscriptions use a prepaid post budget rather than automatic monthly renewal. A cancellation request requires administrator coordination with the provider, and delivery may continue until stopping is confirmed. Any unused subscription budget is reconciled after final usage is verified.
Deposits, bonuses and external refunds
Order refunds normally return to the USD wallet. A return to the original payment method requires a separate review and may depend on applicable law, verification and processor rules. Promotional credit is not a cash deposit and is assessed separately. Any applicable fee or bonus adjustment must be explained during review; it cannot override mandatory legal rights.
Payment errors and disputes
If a verified payment is missing or duplicated, send its reference, amount, currency, method and date to support. Do not pay again solely to fix a missing credit. We may request evidence, but never your full card number, password or wallet private key. Contact support to resolve errors; this does not prevent lawful payment disputes.
Requesting a review
Open a ticket with the order or payment ID, a concise description and relevant evidence. Customers unable to sign in can use the public Contact page. Review depends on provider responses and verification; no fixed completion time is promised. False claims and manipulated evidence may be investigated without restricting legitimate requests or statutory rights.
These policies do not remove rights that applicable law does not allow us to exclude.